ONTAP Troubleshooting Training

ONTAP Troubleshooting Training

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Introduction:

ONTAP Troubleshooting Training course with Hands-on Labs – (Online, Onsite and Classroom Live)

NetApp Training Units: 48 NTU

In this Partner-only ONTAP Troubleshooting Training course, you increase your proficiency as a NetApp® ONTAP® software engineer by learning how to troubleshoot ONTAP environments. Specifically, you learn how to troubleshoot the management component, scale-out networking, NAS protocols (NFS and SMB), and SAN protocols (iSCSI).

From lectures, demonstrations, and active exercises, you learn how to isolate issues, verify configurations, view logs, view trace messages, and use event management system messages for troubleshooting.

Duration: 4 days

Related Courses

Customize It:

  • If you are familiar with some aspects of this ONTAP Troubleshooting Training course, we can omit or shorten their discussion.
  • We can adjust the emphasis placed on the various topics or build the ONTAP Troubleshooting Training course around the mix of technologies of interest to you (including technologies other than those included in this outline).
  • If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the ONTAP Troubleshooting Training course in manner understandable to lay audiences.

Audience / Target Group:

The target audience for this Data ONTAP SAN Implementation Training course:

  • NetApp Technical Support engineers, NetApp Support Services Certified partner engineers, and NetApp Professional Services engineers

ONTAP Troubleshooting Training – Class Prerequisites:

The knowledge and skills that a learner must have before attending this Data ONTAP SAN Implementation Training course are as follows:

ONTAP Troubleshooting Training – Objectives:

Upon completing this Data ONTAP SAN Implementation Training course, learners will be able to meet these objectives:

  • Describe the different software components in the ONTAP architecture
  • Describe the methodologies for troubleshooting management component applications, networks, and protocols
  • Use troubleshooting workflows to identify failure symptoms, determine potential causes, and resolve issues
  • Use debugging commands, logs, and tools to identify, isolate, and fix complex technical issues that involve different core components
  • Check the health of a cluster and summarize the results
  • Identify issues with the management component
  • Use administrative commands to verify the configuration of NFS, SMB, and iSCSI
  • Use the troubleshooting methodology for NFS, SMB, and iSCSI to define and isolate issues
  • Locate logs for the management component, network, NFS, SMB, and iSCSI protocols
  • Collect data for support cases

ONTAP Troubleshooting Training – Course Syllabus:

Module 1: Troubleshooting the Management Component

  • Management component
  • RDB Concepts: Units, Quorum, Master, Epoch and Epsilon
  • Configuration and replication databases
  • Job manager
  • RDB backup and recovery
  • Non-RDB user-space applications
  • Event management system, logs, traces and user-space core files

Module 2: Troubleshooting Scale-out Networking

  • ONTAP networking overview
  • Networking-related management component application and databases
  • Networking evolution
  • Cluster session manager
  • Tools to triage networking issues
  • Troubleshooting scenarios

Module 3: Troubleshooting Network Component and Security Services

  • Network component
  • SecD
  • SecD troubleshooting
  • Network component troubleshooting

Module 4: Troubleshooting NFS

  • NFS Overview
  • How NFS works in ONTAP software
  • ONTAP NFS authorization using export policies and UNIX permissions
  • Export-related caches
  • NFS troubleshooting

Module 5: Troubleshooting SMB

  • SMB
  • SMB services
  • SMB troubleshooting

Module 6: Troubleshooting Scalable SAN

  • SAN architecture
  • Scalable SAN configuration
  • Scalable SAN functional components
  • CLAM quorum
  • Scalable SAN troubleshooting

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