SolarWinds Web Help Desk – Installation & Advanced Configuration Training:

SolarWinds Web Help Desk – Installation & Advanced Configuration Training with Hands-on Exercises (Online, Onsite, and Classroom Live)

The SolarWinds Web Help Desk – Installation & Advanced Configuration course will provide an introduction to the IT Service Management tool and will also deep dive into many of the complex functionalities.

The SolarWinds Web Help Desk – Installation & Advanced Configuration course will review important features, share best practices and highlight a number of advanced capabilities.

What’s Included?

• 2 days of SolarWinds Web Help Desk – Installation & Advanced Configuration Training Workshop with an expert instructor
• Solarwinds Web Help Desk Training Guide
• Certificate of Completion
• 100% Satisfaction Guarantee

Resources:

Related Courses

Customize It:

• If you are familiar with some aspects of Solarwinds Web Help Desk – Installation & Advanced Configuration, we can omit or shorten their discussion.
• We can adjust the emphasis placed on the various topics or build the SolarWinds Web Help Desk – Installation & Advanced Configuration course around the mix of technologies of interest to you (including technologies other than those included in this outline).
• If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the SolarWinds Web Help Desk – Installation & Advanced Configuration course in a manner understandable to lay audiences.

Audience / Target Group:

The target audience for this Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course:

• Administrators
• Networking team

Objectives:

Upon completing this Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course, learners will be able to meet these objectives:

• Installation and Basic Configuration
• Advanced Configuration
• Creating and Managing a Change Advisory Board (CAB)

Course Syllabus:

Day 1

Installation and Basic Configuration

Installation of WHD

• Architecture options for WHD platform and database

-Authentication Settings
-SMTP Settings
-Integration options with SolarWinds Orion and Dameware MRC
-Email Templates

Client Accounts

• Options and Admin Roles

Data Import Options
Ticket Options

• Request Types
• Status Types
• Priority Types
• Custom Ticket Fields

Tech Accounts and Permissions

• Tech Groups

Locations and Departments

• Custom Fields

Day 2

Advanced Configuration
-Ticket Routing
Approval Roles

• Creating and Managing a Change Advisory Board (CAB)

-Tasks
-Action Rules
-Creating and Managing Assets
-Creating and Managing Parts and Billing options
-Client Surveys
-Knowledge Base
-Reporting

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