Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration Training

Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration Training

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Introduction:

Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration Training with Hands-on Exercises (Online, Onsite and Classroom Live)

The Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course will provide an introduction into the IT Service Management tool and will also deep dive into many of the complex functionalities.

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The Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course will review important features, share best practices and highlight a number of advanced capabilities.

Duration: 4 days

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Customize It:
  • If you are familiar with some aspects of Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration , we can omit or shorten their discussion.
  • We can adjust the emphasis placed on the various topics or build the Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course around the mix of technologies of interest to you (including technologies other than those included in this outline).
  • If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course in manner understandable to lay audiences.
Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration – Audience / Target Group:

The target audience for this Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course:

  • Administrators
  • Networking team
Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration – Objectives:

Upon completing this Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course, learners will be able to meet these objectives:

  • Installation and Basic Configuration
  • Advanced Configuration
  • Creating and Managing a Change Advisory Board (CAB)
Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration – Course Syllabus:

Installation and Basic Configuration

  • Installation of WHD
  • Authentication Settings
  • SMTP Settings
  • Integration options with SolarWinds Orion and Dameware MRC
  • Email Templates
  • Ticket Options
  • Tech Accounts and Permissions
  • Locations and Departments
  • Client Accounts
  • Data Import Options

Advanced Configuration

  • Ticket Routing
  • Approval Roles
  • Tasks
  • Action Rules
  • Creating and Managing Assets
  • Creating and Managing Parts and Billing options
  • Client Surveys
  • Knowledge Base
  • Reporting
  • RESTful API Introduction

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