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SolarWinds Web Help Desk – Installation & Advanced Configuration Training

SolarWinds Web Help Desk – Installation & Advanced Configuration Training

SolarWinds Web Help Desk – Installation & Advanced Configuration Training:

SolarWinds Web Help Desk – Installation & Advanced Configuration Training with Hands-on Exercises (Online, Onsite, and Classroom Live)

The SolarWinds Web Help Desk – Installation & Advanced Configuration course will provide an introduction to the IT Service Management tool and will also deep dive into many of the complex functionalities.

solarwinds training courses

The SolarWinds Web Help Desk – Installation & Advanced Configuration course will review important features, share best practices and highlight a number of advanced capabilities.

What’s Included?

  • 2 days of SolarWinds Web Help Desk – Installation & Advanced Configuration Training Workshop with an expert instructor
  • Solarwinds Web Help Desk Training Guide
  • Certificate of Completion
  • 100% Satisfaction Guarantee

Resources:

Related Courses

Customize It:

  • If you are familiar with some aspects of Solarwinds Web Help Desk – Installation & Advanced Configuration, we can omit or shorten their discussion.
  • We can adjust the emphasis placed on the various topics or build the SolarWinds Web Help Desk – Installation & Advanced Configuration course around the mix of technologies of interest to you (including technologies other than those included in this outline).
  • If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the SolarWinds Web Help Desk – Installation & Advanced Configuration course in a manner understandable to lay audiences.

Audience / Target Group:

The target audience for this Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course:

  • Administrators
  • Networking team

Objectives:

Upon completing this Solarwinds Orion 303: Web Help Desk – Installation & Advanced Configuration course, learners will be able to meet these objectives:

  • Installation and Basic Configuration
  • Advanced Configuration
  • Creating and Managing a Change Advisory Board (CAB)

Course Syllabus:

Day 1

Installation and Basic Configuration

Installation of WHD

  • Architecture options for WHD platform and database

-Authentication Settings
-SMTP Settings
-Integration options with SolarWinds Orion and Dameware MRC
-Email Templates

Client Accounts

  • Options and Admin Roles

Data Import Options
Ticket Options

  • Request Types
  • Status Types
  • Priority Types
  • Custom Ticket Fields

Tech Accounts and Permissions

  • Tech Groups

Locations and Departments

  • Custom Fields
Day 2

Advanced Configuration
-Ticket Routing
Approval Roles

  • Creating and Managing a Change Advisory Board (CAB)

-Tasks
-Action Rules
-Creating and Managing Assets
-Creating and Managing Parts and Billing options
-Client Surveys
-Knowledge Base
-Reporting

Whether you are looking for general information or have a specific question, we want to help!

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