Unified Communications in Public Safety Training:

Unified Communications in Public Safety Training Course with real-world hands-on Exercises

This intermediate-to-advanced Unified Communications in Public Safety Training course is intended to prepare an engineering audience for the sea change that is now occurring in communications. Unified Communications in Public Safety course provides the key knowledge and skills required to deal with the Unified Communications protocols, architectures, analysis, and system testing, and to understand where Unified Communications — as defined by multiple vendors — fits into the overall public safety, law enforcement and homeland security capability, productivity and application set.  Upon Unified Communications in Public Safety course completion, you will know everything needed to understand and deal with the next generation of applications as well as the network infrastructure required to support them. Highlights include:

• A brief high-level overview of UC and Web 2.0 industry landscape
• Architectural overview of multiple vendors’ Unified Communications architectures
• Protocol Workshop based upon a discovery learning approach
• Emphasis on productivity and the impact of UC on the operations environment
• Focus on Quality of Service (QoS) and Quality of Experience (QoE) issues
• Security, Certificate Authorities, Encryption, and Key Management

What’s Included

• 3 Days of Unified Communications in Public Safety Training from an Authorized Instructor
• Unified Communications in Public Safety Official Student Electronic Courseware
• Certificate of Completion
• 100% Satisfaction Guarantee

Resources:

Related Courses

Customize It:

• If you are familiar with some aspects of Unified Communications in Public Safety Training, we can omit or shorten their discussion.
• We can adjust the emphasis placed on the various topics or build the Unified Communications in Public Safety Training course around the mix of technologies of interest to you (including technologies other than those included in this outline).
• If your background is nontechnical, we can exclude the more technical topics, include the topics that may be of special interest to you (e.g., as a manager or policy-maker), and present the Unified Communications in Public Safety course in a manner understandable to lay audiences.

Prerequisite:

• Working knowledge of the IP suite, data, voice, and video protocols, along with a basic understanding of the principles of Quality of Service/Experience (QoS and QoE) will help me fully appreciate the material covered in this course. Those who lack some or all of these prerequisites will still benefit from the course, though they may not be able to finish the lab work during class.

Audience/Target Group:

• Technical personnel in public safety, law enforcement, and homeland security arenas who need to undertake a comprehensive study of Unified Communications, from the high-level industry and architectural perspective to the low-level protocols and internals.

Objectives:

After completing this Unified Communications in Public Safety course, attendees will be able to:

• Describe the key 5G technologies, including software-defined radio and cognitive radio

Course Syllabus:

INTRODUCTION: MULTIPLE VIEWS OF UNIFIED COMMUNICATIONS

• Microsoft View
• Cisco View
• IBM View
• Nortel, Avaya and Alcatel-Lucent View
• Service Provider View
• UC vs Unified Messaging

Unified Communications in Public Safety Training – Web 1.0 to Web 2.0

• The O’Reilly Factor
• Shifting Paradigms

MULTIMEDIA, INTERNET, COMMUNICATIONS, ENTERTAINMENT (MICE)

• • MICE Overview
  • Life beyond the Triple Play
  • Infrastructure, QoS, and QoE
  • Service Ubiquity
    • Broadband Wireless
    • Standards
    • Platforms and Mobility
    • Role of IMS

UNIFIED COMMUNICATIONS ARCHITECTURES IN DEPTH

• Microsoft
  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications

  Unified Communications in Public Safety Training – Cisco

  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications

  Avaya

  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications

  ShoreTel

  • Solution Integration
    • Network Infrastructure
    • Security
    • Mobility
    • Network Management
  • Third-party Applications

  Unified Communications in Public Safety Training – Networx Universal UC Services

  • AT&T
    • UC Service Descriptions
    • Availability
    • QoS/QoE
    • Security
    • Service Level Agreements
  • Qwest
    • UC Service Descriptions
    • Availability
    • QoS/QoE
    • Security
    • Service Level Agreements
  • Verizon
    • UC Service Descriptions
    • Availability
    • QoS/QoE
    • Security
    • Service Level Agreements

Inside UC Part 1: Sessions

• Session Initiation Protocol (SIP)
  • SIP Protocol
  • SIP Call Flows
  • SIP Testing
  • SIP Security
• SIP SIMPLE
• Session Description Protocol (SDP)
  • SDP Format
  • SDP: Data Sessions
  • SDP: Voice Sessions/VoIP
  • SDP: Video Sessions
• RSVP
  • Call Admission Control
  • Quality of Service (QoS)
  • Quality of Experience (QoE)
• Location Tracking
  • Presence Applications/SIP Presence Engine (SPE)
  • User Location
    • Wireless
    • Wireline
  • Cisco Emergency Responder
• Session Border Controller (SBC)

INDIVIDUAL LAB EXERCISE AND GROUP DEBRIEF: SIP, SDP, AND RSVP INTERNALS, AND TESTING

Inside UC Part 2: Data

• HTTP/sHTTP
• HTML/XML
• FTP/TFTP

Inside UC Part 3: Voice

• SIP Voice
• SCCP/Cisco Skinny
• H.323
• MGCP

Inside UC Part 4: Video

• Videoconferencing Rooms
• Unified IP Phones
• Unified Video Advantage
• Multipoint/Multimedia Control Unit
• H.320 / H.323
• SCCP
• SIP

Inside UC Part 5: Rich Media Conferencing

• Integration
  • SMTP
  • Jabber
  • Outlook
• Web Conferencing
• TelePresence

Inside UC Part 6: Security

• Privacy and Security
• Certificates and Certificate Authorities
• Encryption
• Key Management, PKI, PKI
• SIP Proxy/Secure Authentication
• HTTP Digest Authentication
• Secure Real-Time Protocol
• Cisco Remote Party ID (RPID)

Pulling it All Together

• UC and MICE

Individual Discovery Lab Exercise and Group Debrief: Unified Communications

Unified Communications in Public Safety Training – Conclusion

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